Lead, Cloud Support

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

 

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

 

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

 

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

 

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee.

We are looking for an exceptional Lead – Cloud Support to manage and guide a team of 5-6 Cloud Support Engineers. The team will provide technical support for a suite of Strategy products, including our Business Intelligence product suite, Cloud platform, and underlying technologies. In this role, you will focus on team management, handling escalations, creating processes, and supporting the growth of our Strategy Community while continuing to deepen your product knowledge to ensure the delivery of outstanding service.

To thrive in this position, you must be passionate about technology, excel in challenging situations, and possess a strong desire to help others succeed.

Responsibilities:

• Lead and manage a team of 5-6 Cloud Support Engineers tasked with supporting clients on Strategy’s Business Intelligence product suite, Cloud platform, and related technologies.

• Build and maintain strong relationships with customers, partners, and internal stakeholders through high-quality interactions during customer project development and production system maintenance.

• Identify creative and sophisticated solutions to complex or high-priority issues reported while using Strategy’s product suite by leveraging analytical expertise and strong troubleshooting skills.

• Collaborate and communicate effectively with peers, internal application teams, and software development teams to ensure seamless support.

• Prioritize and relay product defects and enhancement requests to Engineering teams in a clear and efficient manner.

• Create and contribute to customer-facing technical documentation and product knowledge addendums to support the growth of the Strategy Community.

• Engage in personal and professional development by participating in internal development programs aimed at enhancing skills and performance.

• Foster effective teamwork within a collaborative, fast-paced environment aligned toward shared goals.

Qualifications:

• Master’s or Bachelor’s degree in a technical field such as Engineering, Physics, Mathematics, Computer Science, or equivalent.

• Proficiency in Python, REST API, Java, SQL, HTML, or XML/XSL technologies.

• Strong knowledge of Windows/Linux system administration.

• Minimum of 4 years of hands-on experience with the MicroStrategy platform (as an Administrator or Developer).

• Ability to work EMEA hours (12:30 PM to 9:30 PM IST).

• Excellent analytical and troubleshooting skills, with proven problem-solving capabilities.

• Exceptional time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities in high-pressure situations.

• Outstanding oral and written communication skills in English.

• Willingness to work from our Pune office 5 days a week.

 

Preferred Qualifications:

• Cloud certifications (AWS, Azure, Google Cloud).

 

Additional Information

The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.