Lead Change Partner, FinCrime Fraud and Disputes

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London OR Cardiff OR Remote (UK) | 💰 £50,200 - £64,500 + Incentive Awards tied to your performance + benefits ✨

⭐ Our FinCrime, Fraud & Disputes team
At Monzo, we’re building the bank of the future - and we need people who want to make that future happen. We do things differently here. We’re focused on solving problems, making banking easier, and helping people manage their money better.

In our fight against financial crime, fraud and disputes, we believe great change management is essential. That’s why we’re hiring for this exciting new Lead Change Partner role in our FinCrime, Fraud and Disputes team. You’ll be a guiding voice, taking ownership of complex end to end change.

You’re not managing a team, but instead you’ll need to display strong leadership within an individual contributor (IC) capacity, to successfully execute high-impact initiatives.

🔑 You’ll play a key role by…

• Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes

• Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency

• Acting as a trusted advisor in product and risk forums, influencing decisions with a customer-first, risk-aware mindset

• Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption

• Monitoring performance post-launch, resolving issues and continuously improving processes and tooling

• Using data, feedback and insight to identify optimisation opportunities and deliver meaningful operational improvements

• Coaching and supporting other Change Partners, sharing knowledge and raising the bar across the team

🤩 We’d love to hear from you if…

• You’ve led complex change initiatives in Financial Crime, Fraud or Disputes

• You’re comfortable managing multiple workstreams and navigating ambiguity with confidence

• You take ownership, make sound decisions and stay calm under pressure

• You communicate clearly and can influence and challenge stakeholders at all levels

• You’re equally comfortable thinking strategically and getting into the detail when needed

• You use data and insights to inform decisions and drive continuous improvement

• You enjoy working collaboratively in a fast-paced, evolving environment

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you
💰£50,200 - £64,500 + Incentive Awards tied to your performance ➕ benefits.
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has the following key steps

• Recruiter call

• 2x interviews (Values and Role Specific)

• Final stage call with hiring manager (TBC)

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage, so please apply as soon as you can — we don’t want you to miss out! Please note, this role will start from July 2026 onwards.

#LI-MY1 #LI-REMOTE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊