Lead Background Verification

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Location: Bangalore

Reporting To: Lead – Early Lifecycle Management

Role Overview: The Lead – Background Verification is responsible for end-to-end background verification closures for a high-volume, fast-paced sales workforce. The role ensures timely, compliant, and accurate BGV outcomes through effective vendor governance, internal stakeholder coordination, and operational rigor.

Key Responsibilities

1. BGV Operations, Timely Closures and Documentation

• Own end-to-end BGV execution and closure for all new hires, ensuring adherence to defined TATs and hiring SLAs.

• Plan and manage BGV throughput in line with weekly hiring volumes (~1,000 hires/ week).

• Monitor daily dashboards for initiation, pendency, insufficiencies, and closures; drive corrective actions.

• Ensure zero critical slippages impacting onboarding, payroll eligibility or compliances.

• Ensure BGV process compliance with company policies, regulatory requirements and data privacy/ information security standards

2. Dispensations Management

• Manage BGV discrepancies, and exceptions in line with company policy.

• Coordinate with HRBPs and business stakeholders to evaluate risk, seek approvals and close dispensations or rejection cases

• Ensure clear documentation, audit trails, and decision rationale for dispensation cases.

3. Stakeholder Management and Reporting

• Provide clear, data-driven updates to the Leadership and HRBPs.

• Publish periodic MIS on TATs, closures, pendencies and exceptions.

• Proactively flag risks impacting onboarding timelines or business continuity.

• Maintain audit-ready documentation and trackers to support internal & external audits.

4. Partner Management

• Act as the primary SPOC for the BGV vendors.

• Drive vendor performance through regular reviews on TAT adherence, Quality of reports, Insufficiency management and Escalation handling

• Implement process improvements with vendors to support scale and reduce rework.

• Validate and approve BGV vendor invoices, ensuring accuracy against volumes, rates, and agreed commercials.

5. Team Management and Capability Building

• Lead and guide a team of BGV specialists

• Allocate work, manage capacity, and ensure consistent output quality.

• Regular reviews, coaching, and issue resolution to maintain operational discipline.

• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Key Qualifications & Experience

• Strong understanding of BGV processes (employment, address, education, database checks).

• Graduate / Postgraduate in HR, or a related field with 4-5 years of experience in HR Operations, or BGV Management

• Prior experience leading teams and managing BGV partners at scale is mandatory.

• High ownership, attention to detail and execution orientation

• Ability to operate under tight timelines and high pressure

• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.

• Proficient in MS Excel/ Google spreadsheets

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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