Lead Associate - Transactional Quality -Pune - Weikfield - REF98758L_2026241353

wnsglobalservices144

Pune, MH, India permanent

Posted: March 27, 2026

Quick Summary

We are seeking a Lead Associate - Transactional Quality for our Pune office, to support the growth of our existing operations. The ideal candidate will be responsible for ensuring high-quality transactions are executed efficiently and effectively, while maintaining a high level of customer satisfaction. The role requires strong analytical and problem-solving skills, with experience in a fast-paced environment.

Required Skills

Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Required Skills – Audit Exp – 2 To 3 years

Role – IC

Shift Timing – UK Shift (1 PM To 10 PM) & (2 PM to 11 PM) Mon to Fri Work from Office

Job Description:

Process: Transactional Quality Evaluation Parameters: Assistant Manager - Quality - Pune Total Work Experience (in years): 5-7

Conduct process documentation as per ISO standards Conduct & review sampling strategy in the team Conduct root cause analysis for process improvements Conduct MSA as per schedule.

Drive & conduct process compliance Drive & conduct audits (pre-post duties) Conduct base lining & analyze CTQs Conduct measurement system analysis.

Drive brainwave initiative in the team Conduct quality related trainings Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives Drive open forums/best practice sharing sessions Successfully complete ISO training.

Working on the product & helping the team to achieve deadlines.

Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol.

B.Com/ M.com / MBA – Finance

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