Lead Associate Operations

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

1. Project Support for Airbnb Full-Time Employees (FTEs)

• Act as a proactive partner to FTEs, assisting them throughout all stages of their projects.
• Help manage project timelines, deliverables, and follow-ups to ensure successful execution.

2. RFP (Request for Proposal) Support

• Assist in drafting, reviewing, and distributing RFP documents to potential suppliers.
• Coordinate responses and evaluations, ensuring all stakeholder requirements are addressed.
• Track RFP progress and deadlines, and facilitate communication between internal teams and vendors.

3. ZIP & ZIP Intake Management

• Oversee the intake and processing of ZIP requests (internal project requests).
• Ensure all necessary documentation and approvals are in place.

4. Contract Research

• Research existing contracts to extract key terms, conditions, and obligations.
• Maintain an organized database of contracts for quick reference.
• Identify contract renewal dates and flag contracts requiring renegotiation or review.

5. Market Research

• Gather and analyze data on industry trends, supplier capabilities, and competitive benchmarks.
• Prepare market summaries  to inform procurement and business decisions.

6. Analysis of Categories & Suppliers

• Evaluate supplier performance using quantitative and qualitative metrics.
• Analyze spend by category to identify savings opportunities or areas for consolidation.
• Create reports to visualize key findings and trends.

7. Tableau Reporting

• Design, build, and maintain interactive dashboards in Tableau for easy data visualization.
• Collaborate with stakeholders to understand reporting needs and customize dashboards accordingly.

8. Levelpath Platform Support

• Utilize Levelpath platform for RFP events.

Other Possible Responsibilities

• Communication: Serve as a liaison between business units, procurement, and suppliers.
• Continuous Improvement: Identify process inefficiencies and recommend improvements.
• Documentation: Maintain comprehensive records of activities, decisions, and project milestones.