Lead Associate - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description: Invoicing & Billing Analyst / SpecialistRole SummaryThe Invoicing & Billing Specialist is responsible for managing end-to-end billing activities and providing high-quality customer support related to invoices. The role requires hands-on experience in resolving customer billing concerns, strong knowledge of billing rules, and the ability to coordinate effectively across multiple internal departments.Key ResponsibilitiesHandle customer support inquiries related to invoices, billing details, charges, adjustments, doubts, and disputesInvestigate and resolve billing discrepancies, invoice corrections, and customer disputes efficientlyAct as a primary point of contact for customers regarding invoicing and billing-related concernsSet up and maintain billing rules for account and customer relationships as per contractual agreementsManage cancel and rebill processes, ensuring accuracy and compliance with billing policiesReview and process Purchase Orders (POs) and ensure correct billing alignmentHandle and maintain vendor forms, supplier documents, and billing-related recordsCoordinate with Finance, Sales, Operations, and Legal teams to resolve complex billing issuesServe as an intermediary between different departments to ensure smooth billing operationsMaintain accurate documentation and follow up on pending billing resolutionsEnsure compliance with internal controls, billing guidelines, and service-level agreements (SLAs)Required Skills & ExperienceProven experience in billing, invoicing, or customer support rolesStrong knowledge of billing rules, invoicing processes, and account relationshipsExperience handling customer concerns, invoice disputes, and billing clarificationsWorking knowledge of Purchase Orders, vendor forms, and supplier documentationFamiliarity with cancel and rebill billing scenariosStrong communication skills (written and verbal)High level of patience, empathy, and kindness when addressing customer queriesAbility to multitask and manage deadlines in a fast-paced environmentStrong attention to detail and problem-solving skillsPreferred QualificationsExperience using billing systems, ERP tools, or CRM platformsBasic understanding of finance or accounting principlesPrior experience working in a cross-functional environment

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