Lead, Account Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're excited to offer an outstanding opportunity for a dynamic Presales professional to join our ESMB segment. This role provides a fantastic chance to collaborate with a rapidly growing segment, showcasing the powerful capabilities of Salesforce’s applications and platforms. We're looking for someone who not only has expertise in Presales but is also passionate about driving meaningful change and committed to continuous learning and personal development.

The ideal candidate will have a proven history of working with organizations to achieve real business results through innovative tech solutions. They should be skilled at engaging with both business and technology leaders at senior levels, clearly communicating how Salesforce can transform their operations.

We’re not just seeking someone to present features—this is about finding a person who can passionately convey the deep business value that comes from using Salesforce as a strategic ally in the digital transformation journey. If you're an innovative thinker with enthusiasm for your work, a commitment to growth, and a drive for personal and professional success, we’d love to hear from you!

Typical Day of a Solution Engineer:
- Strategic Partner: Collaborate closely with Sales teams to navigate territories, fostering productive relationships with prospects and existing customers.
- Insightful Discovery: Lead outcome-driven conversations to deeply understand and define customer business requirements during discovery calls.
- Visionary Solutions: Co-create future visions for customers on the Salesforce platform, aligning short and long-term goals to drive digital transformation.
- Dynamic Demonstrations: Bring visions to life through compelling product demonstrations, showcasing the versatility and potential of our platform.
- Continuous Growth: Engage in ongoing training and certification programs to expand and maintain expertise, staying ahead of industry trends.
- Feedback Champion: Act as a liaison between product and enablement teams, offering valuable field insights to drive solution evolution and enhancement.
- Trusted Advisor: Share expert perspectives on the business value provided by our solutions, building confidence and trust with potential customers.

If you're passionate about driving meaningful change, facilitating impactful conversations, and delivering innovative solutions that drive business outcomes, we invite you to join us in shaping the future of Salesforce-powered transformation.

Specific Responsibilities:
- Provide thought leadership in how organisation (across industries) can drive customer success through digital transformation.
- Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
- Be an innovator who can build new solutions using out-of-the-box thinking.
- Engage with business users to build solution presentations, demonstrations and prototypes.
- Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
- The ability to authoritatively present and articulate the business value to managers and executives of all levels.
- Deliver functional and technical responses to RFPs/RFIs.
- Work as an excellent teammate by chipping in, learning and sharing new knowledge.
- Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
- Lead multiple customer engagements concurrently.
- Be self-motivated, flexible, and take initiative.

Required Skills:
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 10+ yrs of relevant experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.-
- Strong focus and experience in pre-sales or implementation is required.
- Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
- Business Analysis/ Business case/return on investment construction.
- Experience in sophisticated solution selling to customers
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Datacloud, AI and Mobile solutions.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.