Lead Account Manager / Head of Client Services

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and fast-growing companies across industries such as marketing, SaaS, and events. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Our client is an award-winning, full-service marketing and events agency specializing in creative brand development, digital marketing, corporate events, live experiences, and video production. They are known for combining strategic marketing with bold creative execution to deliver measurable, high-impact results for a diverse portfolio of clients.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a senior-level Lead Account Manager / Head of Client Services to own and elevate the client experience across key accounts. This role is ideal for a highly proactive, detail-obsessed leader who thrives in fast-paced agency environments and excels at managing both client relationships and internal delivery teams.

You will act as the strategic bridge between clients and execution teams, ensuring seamless communication, flawless project delivery, and consistent performance against KPIs. Additionally, you will lead and mentor the account management team while driving operational excellence across all client engagements.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact and trusted advisor for key client accounts
• Build long-term relationships grounded in transparency, trust, and measurable results
• Lead weekly client calls, performance reviews, and strategic planning sessions
• Maintain proactive communication standards—clients are always informed ahead of time
• Manage expectations, resolve issues early, and ensure stakeholder alignment

Account & Project Oversight

• Oversee full client lifecycle: onboarding, execution, reporting, and optimization
• Develop and manage detailed project plans, timelines, and deliverables
• Coordinate cross-functional teams (creative, digital, production, events)
• Monitor budgets, scopes, and marketing spend to ensure ROI and efficiency
• Provide daily/weekly status updates and enforce accountability across teams

Digital Marketing Strategy

• Guide and oversee multi-channel campaigns including SEO, PPC, social media, email, and content
• Analyze performance metrics and translate data into actionable insights
• Collaborate with specialists to refine campaign strategies aligned with business goals
• Stay ahead of industry trends, tools, and platform updates

Team Leadership & Development

• Lead, mentor, and develop a high-performing account management team
• Establish processes, workflows, and communication standards across accounts
• Conduct regular team check-ins and performance reviews
• Foster a culture of ownership, accountability, and proactive problem-solving

Strategic Growth & Brand Development

• Develop and execute integrated marketing strategies and campaign plans
• Support brand positioning, messaging, and identity consistency across channels
• Identify opportunities for upselling, account growth, and new business
• Contribute to campaign launches, creative direction, and client presentations

Requirements:
• 5+ years of account management experience in a marketing or advertising agency (required)
• 2+ years in a leadership or senior account management role
• Strong expertise in digital marketing: SEO, PPC/SEM, social media, email marketing, analytics
• Proven experience managing enterprise-level clients and multi-channel campaigns
• Exceptional communication and stakeholder management skills
• Strong organizational and project management abilities
• Experience with CRM systems, dashboards, and reporting tools
• Ability to translate data into strategic recommendations for clients
• Bachelor’s degree in Marketing, Business, Communications, or related field (preferred)

Preferred Qualifications

• Experience in event marketing, experiential campaigns, or live marketing
• Familiarity with creative production workflows (design, video, web)
• Background in brand strategy and integrated marketing campaigns
• Experience contributing to pitches, upselling, and revenue growth

Benefits:
💰 Competitive salary (based on experience)

📈 Long-term growth opportunities within a scaling marketing agency

🚀 Work directly with leadership and high-impact clients

🤝 Collaborative and supportive team environment

🎯 Exposure to diverse marketing campaigns and industries