Laundry Manager

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Purpose

This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards. Be responsible for the direct training and close supervision of all laundry staff coordinate and perform all the administrative duties. Ensure a high standard of laundry and dry cleaning is achieved.

Primary Responsibilities

Operation

• Direct all areas of Laundry in the requirements of the hotel in both daily and long term operations.
• Directly responsible for the administration and maintenance of an effective and continuous training programmed for all laundry staff.
• Develop standard operating procedures for new task or procedures documents all procedures
• Liaise with the Executive Housekeeper daily, to ensure there is a full understanding of the requirements of the laundry department, particularly during peak occupancy periods.
• Co-operate with the Food and Beverage Manager to ensure that adequate supplies of linen are available at all the times and presentation is of the standard required.
• Carry out regular checks in the Food and Beverage outlets to ensure the presentation of linen is at the required standard.
• Develop and maintain good communication with all other department Heads
• Regularly check to ensure prescribed washing formula are being used in order to achieve the highest possible quality of laundry and dry cleaning.
• Check the quality of guest laundry, dry cleaning on regular basis.
• Check all equipment on a regular basis to ensure that it is properly maintained and in good working order.
• Prepare maintenance requisitions and maintain an efficient follow up file to ensure that equipment does not fall in to disrepair.
• Ensure that adequate quantities of laundry and dry cleaning supplies are maintained, check incoming orders supplies and equipment.
• Prepare all necessary reports for the Executive Housekeeper, prepare monthly reports of the operations of the department.
• Stay well informed of all new laundry and dry cleaning product, system and new equipment available for possible improvement of quality and service.
• Make a comparison of cost of product used with comparable products.
• Schedule staff roaster to reflect the projected occupancy and business activity to ensure operating efficiency, consistent with good service and quality.
• Ensure all staff has a complete understanding of the house rules.
• Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
• Post bills accurately and in a timely manner
• Process all departmental paperwork
• Keep a strict control and record of items sent for laundering by staff members
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Knowledge and Experience

• Preferably have 1 – 2 years' experience in the same positions
• Good oral proficiency in English language and speak other languages and basic understanding of local languages will be an advantage
• 5 stars & Luxury brand experience will be beneficial
• Solid understanding of hygiene standards and laundry operational procedure

Competencies

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.