Last Mile Senior Manager

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Job:
As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,
ensuring smooth, efficient, and customer-focused delivery operations. You will set performance
standards, monitor results, and drive improvements across your region while fostering a culture of
accountability and excellence.

Job Code:
2026CAPI-021

Job Responsibilities:
• Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region.
• Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction.
• Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations.
• Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement.
• Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives.
• Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues.
• Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency.
• Act as the escalation point for critical operational issues that Area Managers cannot resolve.
• Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations.
• Drive a culture of accountability, customer focus, and operational excellence within the last-mile function.
• Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics.

Job Qualifications:
• 10+ years of experience in logistics, last-mile delivery, or e-commerce operations.
• Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment.
• Strong knowledge of last-mile operations, hub management, and delivery SLA optimization.
• Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams.
• Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement.
• Strategic mindset with hands-on problem-solving ability.
• Strong decision-making skills and ability to perform under pressure while meeting deadlines.
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience.