Last Mile Area Manager ( Upper Egypt )

About bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Role :
We are looking for a strong operational leader to oversee hub operations across Upper Egypt, ensuring consistent performance, accuracy, and service quality across an average of 8 branches.
This role plays a key part in maintaining daily operational efficiency, monitoring team performance, and ensuring shipments flow smoothly while meeting company SLAs and compliance standards.
The ideal candidate is hands-on, detail-oriented, and capable of leading teams in a fast-paced logistics environment while driving operational excellence and continuous improvement.

Job Code :
2024OPER-253

Job Responsibilities : :
• Support hub supervisors in improving overall performance and efficiency by monitoring KPIs and team productivity.
• Monitor hub team performance, manage daily plans, and provide staff support.
• Ensure shipments are processed and entered accurately into the system.
• Audit couriers’ daily performance and ensure professional appearance standards.
• Conduct verification calls for undelivered, canceled, and scheduled shipments daily.
• Ensure shipment updates match system records and daily productivity sheets.
• Monitor shipments exceeding lifecycle SLA and holding period; coordinate returns with CAI SF Team.
• Archive proof of delivery for returned orders for one month.
• Follow up on Freshdesk tickets and resolve assigned issues within SLA.
• Create tickets for customer complaints and escalate to Client Support when needed.
• Ensure hub compliance and proper documentation.
• Manage inventory processes and investigate discrepancies.
• Ensure daily reports are sent on time.
• Oversee operations across Upper Egypt hubs (average of 8 branches) to ensure consistency and performance.

Job Qualifications ::
• Minimum 5 years of experience in hub or warehousing operations, preferably in the shipping/logistics field.
• Experience in leading and supervising teams.
• Strong decision-making and problem-solving skills.
• Analytical mindset with strong reporting skills.
• Ability to meet deadlines and work under pressure.
• Strong time management and multitasking abilities.
• Good interpersonal and leadership skills.
• Professional, proactive attitude with sound judgment.
• Very good English level.
• High school diploma or Bachelor’s degree.
• Preferably based in Minya or Assiut.