Large Tier/Mid-Market Onboarding Manager

Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.

Requirements:
Requirements:

• 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts

• Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients

• Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams

• Ability to travel 70-80% of the time to client locations across the U.S.

• Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike

• Excellent presentation and change management skills, with the ability to influence adoption across diverse teams

• Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects

• Ability to identify and implement process efficiencies that enhance the client experience at scale.

• Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments

• Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.

• Proficiency with CRM/project management tools (HubSpot or similar)

• Experience in the restoration or construction industry is a strong plus

Benefits:
We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Oak Brook office 4 days a week.

We offer a generous compensation package which includes;

• Good balance of personal autonomy and team collaboration on projects
• Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
• Be in an environment where your input is highly valued and personal growth is prioritized.
• Interesting and challenging work.
• Competitive Salary
• Generous PTO.
• Medical, dental, and vision insurance coverage.
• Regular team events and off-sites.
• Equipment budget - everything you need to do your best work
• Continuing education, mentoring, and career development opportunities
• 401K Plan + Matching.

Your journey is your own, and we’re here to help you thrive, no matter your starting point.