Laline - District Manager - Toronto

Who are we? 

Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to several well-known retail banners in Israel, Europe, and Canada. In Canada, we currently operate Mango, Laline and Fox Home. Nike is also part of the Fox Group Canada and is operated by Retailors. It is a wonderful time to join our Group with our continued growth and expansion opportunities. We will be sure to turn your retail job into your dream career.

Body Cosmetics. Soul Care.

Laline - founded in 1999 by Merav Cohen and Revital Levi, Laline began with one small store, created by two female entrepreneurs who dreamt about holistically connecting the body and soul. Today, it brings its wholesome magic, and unparalleled quality for all senses to thousands of people through 180+ stores worldwide. We design products to empower women, and to make them feel amazing in their own skin. We believe that scents are magical. That's why we have crafted scents that create an extraordinary experience while offering the perfect fit for everyone. Our products enhance all your senses, offering a holistic experience that promotes wellbeing and relaxation. We care for your skin by creating exclusive innovative formulas that are infused with nature's benefits that are sourced from high-quality ingredients, which are never tested on animals. We are committed to increasing our use of recycled material, to ensure we are reducing our eco footprint.

Who are we looking for? District Manager

As a District Manager, you are a charismatic leader with exceptional service and sales acumen. You will drive the growth and awareness of Laline in your district. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates Laline’s values. You are accountable for creating a highly productive multi-store environment in which we exceed customer expectations and create an engaging and inclusive environment where employees are motivated and supported to do their best. You will manage and provide oversight of all aspects of sales, people, and process within your district, partnering with key leaders to exceed targets.

JOB RESPONSIBILITIES

Revenue & Profitability: You are responsible for the financial health of the district.

Drive revenue and exceed targets; build and continually review daily, weekly, monthly business and people results, creating plans to achieve targets.

Drive a culture of performance, cost awareness and accountability across stores and store teams - develop the required business acumen within your team to analyze results and implement plans for improvement.

Mitigate risk, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy

People: You are accountable for the success of your team:

Train, coach, motivate and inspire store leaders to ensure high level of engagement – inclusive of providing a safe, healthy inclusive work environment

Source and recruit top talent build the infrastructure necessary to sustain a growing business.

Set expectations and manage performance of the team to meet revenue, team development, operations & profitability goals.

Conduct regular assessments of our people against performance review criteria and KPIs.

Customer Experience: Support your team to deliver extraordinary Laline moments:

Lead by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service.

Provide in-store feedback and coaching to staff (where applicable), to build skills and confidence in customer service and product knowledge.

Monitor the product needs and customer expectations across stores and ensure that we are delivering the right products, through the right experiences to our different customers across our locations.

Operations & Execution: You are accountable for strong operations across stores.

Visit stores on a weekly basis - ensuring operational, brand, visual merchandising and product standards are met every day and teams are clear on their expectations and roles.

Identify opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Ensure standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems.  

Ensure teams are building optimal schedules to meet customer expectations and sales targets (wages % of sales) efficiently and effectively.

Build brand loyalty through the membership program and driving future business

Identifying opportunities for marketing initiatives to drive new & repeat clients and community engagement at the store level.

What you'll bring to the team:

Minimum 2 years of Retail leadership experience in a multi-unit management role; beauty industry would be considered an asset.

Proven business, communication, interpersonal, and customer service skills

Self-motivated, and able to work well under pressure and meet or exceed deadlines with minimal supervision

Exceptional leadership capabilities with a history of attracting, developing, motivating and retaining talent.

Demonstrated understanding of service excellence in a consumer environment.

Excellent communication skills.

Pay range: $70,000 - 85,000/annually
This is a vacant position.

Fox Group is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.