Lab Services Support Associate

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

This position involves serving as liaison among internal AbbVie scientific personnel with external organizations, to aid in equipment selection, purchasing, onboarding, calibration/service/repair, and decommissioning (entire equipment lifecycle management). These functions will be executed with consideration for laboratory needs, as well as quality and cost effectiveness of internal and external service providers. The Laboratory Services Support Engineer will develop and administer various laboratory equipment support functions throughout AbbVie R&D sites.

Responsibilities

• Interface with vendors, OEM, and internal service organizations to address laboratory equipment service needs.
• Assist R&D personnel with selection and purchase of laboratory equipment.
• Provide administrative support throughout equipment lifecycle (onboarding, maintenance/repair, decommissioning).
• Maintain Maximo database in support of equipment location and spend tracking as well as storage of equipment warranties and service contracts.
• Receive incoming work request and generate workorders on demand.
• Serve as liaison to on-site vendor service personnel.
• Process service contract renewals, including review of equipment reliability histories, determination of insourcing potential, and overall assessment of cost benefits.
• Work with department leadership to develop and refine processes in support of department functions.

• College Degree or equivalent experience. A technical degree (Engineering or Science) is preferred.
• Knowledge of basic regulatory requirements.
• At least 2+ years of experience with laboratory equipment and practices, either having served as a lab analyst, lab equipment service provider, or both.
• Effective written and oral communication skills capable of accommodating a diverse audience.
• Proficient in data entry, analysis, and presentation, particularly within Maximo, Cognos, and SAP environments.
• Strong organization and planning skills.
• Capable of independently developing creative solutions in a fast-paced environment.
• Self-motivated and positive attitude with a great desire to contribute to our success.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html