Lab Quality Manager for Moderate Complexity CLIA Lab

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.

Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

Reporting to the Director of Regulatory and Quality Affairs, this position will lead the quality management program for our Hoffman Estates-based clinical chemistry laboratory in accordance with the regulatory standards and the quality management system at Everlywell. The Lab Quality Manager will provide leadership and guidance regarding CLIA, CAP, NYS and associated regulations, and support the lab director and leadership in maintaining audit readiness. The position requires extensive cross-functional interaction, strong liaison activities with laboratory leadership, as well as with external notified bodies and third parties including CLIA, CAP, New York State and other regulatory authorities. This role is based out of Hoffman Estates, Illinois.

What You’ll Do :
• Maintain laboratory licensure and accreditation (CLIA, CAP, NYS) through periodic renewals, new applications, method submissions and managing the proficiency testing program.
• Serve as the liaison between the clinical laboratory and accrediting agencies.
• Administer and manage the document control system, incident reporting system and personnel documentation.
• Review all laboratory procedures and validation documentation for compliance following regulation and guidance.
• Assure proper qualification of laboratory personnel according to regulatory standards.
• Perform regular internal quality audits in all laboratory sections; follow up with recommendations, corrective, and preventive actions as needed.
• Identify procedural and systemic compliance risks and recommend continuous improvements that complement existing practices.
• Review and follow up on non-conformances, deviations until resolution. Initiate corrective and preventative actions to address system deficiencies and drive implementation of corrective action plans.
• Oversee and manage quality system related meetings, collect and trend key performance indicators.
• Interface and collaborate with laboratory personnel to educate, provide training, and ensure compliance in all aspects of the clinical process.
• Lead and coordinate timely resolution of any audit findings.
• Lead and monitor deviations and corrective and preventative actions, ensuring a timely resolution and thorough documentation.
• Identify, assess, and manage quality risks or compliance concerns proactively and take immediate corrective action as required.
• Provide leadership and be a resource to staff regarding CLIA, CAP and related regulations and best practices, including maintaining knowledge of applicable regulations, providing consultation to staff regarding regulatory compliance.

Who You Are::
• Bachelor of Science degree in medical technology, laboratory sciences or scientific disciplines.
• Minimum 8 years' experience in clinical laboratories performing moderate complexity in vitro diagnostics testing in a CLIA lab. Experience in at home testing, LDT and/or clinical chemistry lab strongly preferred.
• Certification from professional organization strongly desired. Examples include American Society for Quality (ASQ) / Certified Clinical Laboratory Quality Professional (CCLQP).
• Ability to maintain accurate, organized, detailed and clear work documentation, records/logs, written communication.
• Demonstrated ability to exercise good judgment and work collaboratively on an interdisciplinary team.
• Effective verbal and written communication skills and attention to detail with an ability to work in a regulated environment

This salary range for this position is $100,000 - $120,000 based on the selected candidate's qualifications, market data/ranges, location, and internal equity. This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly $100 wellness stipend and various other perks.