L3 Cloud Engineer

Dijital Team Pty Ltd

Colombo Remote permanent

Posted: March 11, 2026

Required Skills

Job Description

The L3 Cloud Engineer will join the Technical Service Delivery Team, supporting both cloud and on‑premise environments. The focus of the role is on Microsoft 365 and cloud services, combined with helpdesk escalations, advanced troubleshooting, and project-based tasks. This individual will be a senior technical resource, capable of handling complex environments and varied client needs.

Duties and Responsibilities: :
• Most of the work focused on helpdesk and MS365

• Helpdesk work: ο new users and accounts setup, printer configurations, Network troubleshooting, new device setup, configuration and data migration, Migration of data from old to new devices, SharePoint, Intune, conditional access and other tasks

• Troubleshooting issues with end clients

• Phone and email/remote support

• Remote IT support for our range of managed services customers, ranging from home users to local government entities

• Cloud-focused support. That could be Microsoft 365 stack, it could be the configuration of DNS through to SSL Certificates. There will be on-prem infrastructure, as most customers are running Azure AD Sync.

• Excellent DNS knowledge

• Good understanding of Share Permissions, AD OU structure and NTFS Permissions

• Kaseya Autotask PSA, CW Automate, CW Control and ITGlue are our primary tools

• Ability to demonstrate your learning achievements

• Willingness to upskill and develop your technical skillset

Required Experience/Skills: :
• Requirement of 5+ years of IT Support Experience

• Experience and demonstrated knowledge with Microsoft 365, including Exchange, OneDrive, SharePoint, Intune & Conditional Access

• Prior experience of minimum 12 months within an MSP organisation where you are used to accounting for your time daily

• Personal characteristic of Integrity above all else

• Some formal IT qualification, we need to see your willingness and ability to learn

• Optimistic - "The cup is half-full mentality"

Desired but not essential:

• Demonstrated experience in varied environments with high-pressure situations

• Sound Network Troubleshooting Skills

• User support with Server 2016-2025

• Experience with Autotask, Automate RMM, ITGlue or similar MSP Tools

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.