L2 VoIP Support Engineer

Huzzle

Honduras Remote permanent

Posted: March 4, 2026

Required Skills

Job Description

About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Key Responsibilities

• Perform advanced troubleshooting across all OSI layers (Layer 1–7) to diagnose and resolve network and VoIP issues.
• Identify and resolve connectivity problems related to TCP/IP, DNS, DHCP, NAT, and firewall rules.
• Configure, manage, and troubleshoot VPNs (IPSec/SSL), SD-WAN deployments, and site-to-site connections.
• Support and administer Cisco Meraki environments, including switches, routers, wireless access points, and firewalls.
• Diagnose VoIP-related issues such as packet loss, jitter, latency, SIP registration failures, and QoS misconfigurations.
• Manage and prioritise tickets in a high-volume inbound/outbound call environment.
• Escalate complex network outages appropriately while maintaining ownership of resolution.
• Maintain accurate documentation of troubleshooting steps, root cause analysis, and configuration updates.
• Collaborate with engineering and infrastructure teams to implement long-term network optimisations.

Requirements:
• 3+ years of experience in Network Support, IT Infrastructure Support, or VoIP Support roles.
• Proven hands-on troubleshooting experience using the OSI model methodology.
• Strong knowledge of TCP/IP, subnetting, DNS, DHCP, NAT, VLANs, and firewall rule management.
• Experience managing and troubleshooting VPNs, SD-WAN solutions, and Cisco Meraki environments.
• Familiarity with SIP protocols and VoIP systems.
• Experience working in a high-volume inbound/outbound call support environment.
• Strong analytical thinking and structured troubleshooting approach.
• Excellent verbal communication skills for client-facing technical discussions.
• Experience with ticketing systems and SLA-driven environments.

Preferred Qualifications:

• Cisco certifications (CCNA or equivalent experience).
• Experience working with managed service providers (MSPs).
• Knowledge of QoS configuration and network performance monitoring tools.

Benefits:
💰 Competitive salary: Based on experience and skillset

🌎 Fully remote: Work from anywhere in LATAM with international teams

⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime

🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients

📚 Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology

🎯 Work with purpose: Join a team obsessed with reliability, customer success, and innovation

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