L2 Technical Support Analyst

Confidential

Pune, Mahārāshtra, India permanent

Posted: May 4, 2026

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Quick Summary

We are looking for a technically strong and detail-oriented L2 Technical Support Analyst to join our product organisation, to play a key role in supporting clients of the inSPire platform and be the primary technical bridge between our L1 support desk and our L3 Engineering team.

Required Skills

Database Proficiency Structured Environment Escalated Support Defect Management Change Coordination Platform Stewardship Stakeholder Communication Code Literacy Web Debugging Technical Forensics

Job Description

We are looking for a technically strong and detail‑oriented L2 Technical Support Analyst to join our product organisation. You will play a key role in supporting clients of the inSPire platform, our end‑to‑end solution that enables structured products issuers to automate and streamline their issuance processes and be the primary technical bridge between our L1 support desk and our L3 Engineering team. This role sits within the product team, working closely with Business Analysts, Product Managers, and Engineering (L3) and is co-located with our testing automation team. This is not a "script-based" support role. You will dive deep into the platform’s architecture, investigate complex data issues, and navigate our codebase to identify the root cause of escalations. The ideal candidate has an engineering background but has transitioned into a support or product-focused role where they can use their technical knowledge to solve problems without being a full-time developer.

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