L2 Support Engineer (Saudi National) - Riyadh,KSA

DeepSource Technologies

Riyadh, Riyadh Province, Saudi Arabia permanent

Posted: February 26, 2026

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Quick Summary

Provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Required Skills

Linux Windows Monitoring Troubleshooting Ticketing Communication Client-Facing English Fluency Incident Management Collaboration

Job Description

Role Overview
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

• Provide second-level support for Linux and Windows platforms
• Perform advanced system and application monitoring & analysis
• Troubleshoot OS, application, and connectivity issues
• Manage incidents through ticketing tools and ensure SLA adherence
• Support on-site technical interventions when required
• Collaborate with higher support tiers and vendors
• Communicate directly with clients for issue handling and updates
• Contribute to operational improvements and preventive actions

Requirements:
• Strong Linux / Windows administration experience

• Solid understanding of monitoring and performance analysis

• Good networking troubleshooting capabilities

• Experience with ticketing / ITSM tools

• Strong English fluency

• Strong communication & client-facing skills

• Saudi National

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