L2 Support Engineer

Sutherland

Hyderabad, TS, India Remote permanent

Posted: May 8, 2026

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

L2 Support Engineer with expertise in advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components, ensuring seamless handoffs to higher-level engineers.

Required Skills

deep troubleshooting radiology workflows PACS DICOM RMM tools cloud concepts AWS GCP Strong problem-solving NinjaOne

Job Description

Sutherland is seeking a seeking a L2 Support Engineer provides advanced troubleshooting for clinical hardware, imaging workflows, telemetry systems, and platform components. This role acts as the escalation point for L1 and ensures seamless handoff to L4 where required.

• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.

• Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.

• Validate network/firewall prerequisites, connectivity, and data flows.

• Perform diagnostics: log analysis, workflow validation, error tracebacks.

• Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.

• Author/update SOPs, KB articles, and runbooks.

• Participate in RCA reviews and problem management.

Required Skills:

• Strong problem-solving and deep troubleshooting ability.

• Understanding of radiology workflows (PACS, DICOM preferred).

• Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk).

• Knowledge of cloud concepts (AWS/GCP basics).

• Strong escalation judgment and communication skills.

• 3–6 years in L2 support, NOC/SRE, platform support, or medical device support.

• Experience troubleshooting workflows, logs, device performance, and network issues.

All your information will be kept confidential according to EEO guidelines.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs