L2 Officer

ZainCash

Baghdad, Baghdad Governorate, Iraq permanent

Posted: March 2, 2026

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Quick Summary

Manage and resolve escalated operational issues related to wallets, transfers, and payment gateways, working with international clients, and providing excellent customer service.

Required Skills

IT ITIL Financial Modeling Excel Data Analysis Escalation Management Operational Reporting

Job Description

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

• Manage and resolve escalated (Level 2) operational issues related to wallets, transfers, and payment gateways
• Perform daily reconciliation of digital transactions and monitor for system breaks or financial exposures.
• Identify operational bottlenecks and suggest automation or workflow improvements to enhance efficiency.
• Prepare detailed weekly and monthly operational reports for management regarding transaction volumes and service performance.

Requirements:
• Bachelor’s degree in computer science, Information Technology, or a related field
• 2–4 years of experience in operations, preferably within the Fintech, Banking, or Telecommunications sector.
• Advanced MS Excel/ Data Analysis/ ITIL Knowledge of IT service management frameworks is a plus for handling structured escalation processes.

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