L2 IT and Lab Helpdesk Support Engineer

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. 

SGS’s Life Sciences services support the pharmaceutical, biotech, and healthcare sectors with expert testing, clinical research, auditing, and certification—ensuring product safety, quality, and regulatory compliance from development to market.  

ROLE OVERVIEW 

• Job Title: L2 IT and Lab Helpdesk Support Engineer
• Location: SGS ISL, Ringaskiddy, Co. Cork
• Type:  On-site
• Hours: 20 hours p/w

Daily Operations

• Ticket first line response. Investigate and troubleshoot applications and less complex problems, and work with IT Lab Application support to implement solutions. Respond to tickets in a timely manner. Communicate regularly on progress of resolution 
• Perform general problem solving and assistance on diverse software applications and hardware systems 
• Perform technical assistance and maintenance duties; maintain and update ticket system 
• Maintain records such as network users, security, and tracking inventory levels of equipment / materials 
• Perform systems support, maintenance, and testing for proper upkeep of systems; Troubleshoot system hardware, software, and network failures and conflicts
• Participate in the review, evaluation and implementation of solutions relating to acquisitions and/or network updates 
• Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems 
• Support quality actions/deviation remediations
• Escalate issues to IT Lab Application Specialist, Level 3 Infrastructure team or manager.
• Ensure Systems Archiving is aligned to SOP 

Projects and Lifecycle Maintenance

• Support IT applications for laboratory operations and new IT change or upgrade projects 
• Assist with IT IQ/OQ (Lock Down, Backup, Restore, Disaster Recovery) 
• Test and administer application security.  User profile creation for new systems with the business 
• Maintain the lifecycle status of systems: Support Enrolment reviews, Periodic system Incident and change review data preparation, conduct scheduled user access reviews, Conduct Disaster recovery testing, monitor daily data backups.
• Perform the installation, configuration and maintenance of computers, workstations and other related equipment and devices 
• Liaise with vendors for lab application support and development where applicable with guidance from IT Lab Application Specialist.

You will also have the following…  

• 3rd Level Qualification in IT related discipline
• 2-year experience in IT related industry, other experience may be considered.
• Technical Knowledge of IT infrastructure & Knowledge of computer systems software, applications, hardware, networking, and communications
• Good understanding of GMP and GAMP 

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive pension scheme + Life Assurance 
• 22 Days Annual Leave, pro-rata plus bank holidays 
• Employer Pension Contribution
• Health & Wellbeing initiatives 

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. 

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.