L2 Data/Wireless Network Engineer

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L2 Data / Wireless Network Engineer – Bangalore (Hybrid)

Company: New Era TechnologyEmployment Type: Permanent / Full-TimeLocation: Bangalore (Hybrid Work Model)Experience: 4-8 YearsIndustry: Enterprise Networking | Infrastructure | Wireless | Managed Services

Join our Global Network Services team as an L2 Data / Wireless Network Engineer, where you will play a critical role in supporting enterprise network operations, troubleshooting infrastructure issues, and assisting in deployment and implementation activities across enterprise customer environments.

This role is ideal for network professionals with hands-on experience in LAN/WAN, Wireless, SD-WAN, and enterprise network operations who are looking to grow their expertise in large-scale global networking environments. You will work closely with senior engineers, project teams, and customers to ensure reliable, secure, and high-performing network services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise data and wireless network environments.

• Troubleshoot and resolve network incidents, connectivity issues, and service requests within SLA timelines.

• Support LAN, WAN, Wi-Fi, SD-WAN, VPN, and campus networking environments.

• Assist in deployment, configuration, testing, and rollout of routers, switches, wireless controllers, access points, firewalls, and related infrastructure.

• Monitor network health and performance using enterprise monitoring tools such as SolarWinds, PRTG, Cisco Prime, or equivalent platforms.

• Support Cisco Wireless LAN Controllers (WLC), Access Points (APs), CAPWAP/LWAPP protocols, and wireless connectivity troubleshooting.

• Assist with wireless site support, RF optimization, roaming issues, authentication troubleshooting, and wireless security configurations.

• Work with vendors and ISPs (Cisco TAC, carriers, OEMs) for issue resolution and escalation support.

• Manage incidents, changes, and service requests through ITSM/ticketing platforms following ITIL processes.

• Maintain accurate technical documentation, network diagrams, and operational procedures.

• Participate in project implementations, maintenance windows, and change activities.

• Collaborate with Network, Security, Infrastructure, and Cloud teams to ensure seamless service delivery.

• Support flexible shifts, including occasional weekend or after-hours work for critical deployments and incidents.

Required Skills & Experience

• 4-8 years of hands-on experience in Network Operations and Support.

• Strong understanding of LAN, WAN, Wireless, SD-WAN, and enterprise networking fundamentals.

• Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking technologies.

• Basic to intermediate knowledge of routing, switching, VLANs, wireless technologies, and network security concepts.

• Familiarity with Cisco Wireless technologies including WLCs, APs, and Wi-Fi standards (802.11 a/b/g/n/ac/ax).

• Understanding of wireless authentication and security concepts such as WPA2/WPA3, 802.1X, RADIUS, and TACACS+.

• Experience using monitoring and management tools such as Cisco Prime, SolarWinds, PRTG, or equivalent.

• Working knowledge of Windows Server and Linux operating systems.

• Familiarity with ITIL processes and ITSM/ticketing tools.

• Strong troubleshooting, analytical, communication, and customer-handling skills.

• Ability to multitask and work in fast-paced enterprise support environments.

Preferred Certifications

• Cisco CCNA Certification (Preferred)

• CWNA or equivalent Wireless Certification (Good to Have)

• ITIL Foundation Certification (Good to Have)

Good to Have

• Exposure to Cisco ISE, Cisco Prime Infrastructure, or Catalyst Center (DNA Center).

• Basic understanding of RF concepts, wireless site surveys, and roaming technologies.

• Exposure to network automation tools such as Python or Ansible.

• Experience supporting enterprise or global customer environments.

• Experience in Managed Services, Financial Services, Healthcare, or Pharmaceutical industries.

Work Environment

• Permanent role with long-term career growth opportunities.

• Hybrid work model from Bangalore office.

• Opportunity to work with global enterprise customers and advanced networking technologies.

• Collaborative and learning-focused environment with exposure to enterprise infrastructure projects.

How to Apply

Please share your updated resume with:

📧 [email protected]📧 [email protected]

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