L1 Support Engineer – VoIP and Cloud Communications

Confidential

Singapore, Central Singapore, Singapore permanent

Posted: January 30, 2026

Interested in this position?

Create a free account to apply with AI-powered matching

Quick Summary

We are seeking a L1 Support Engineer with a strong technical background in VoIP and cloud communications to join our team in Singapore.

Required Skills

Technical Support Ticket Handling Troubleshooting Diagnostics On-site Support System Access Documentation Learning Customer Interaction

Job Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

This is a junior (L1) Technical Support Engineer role designed for early-career engineers or fresh graduates who want to build hands-on experience in cloud communications and enterprise platforms. You will act as the first line of technical support for customers, performing initial troubleshooting, gathering diagnostics, and working closely with remote L2 teams to resolve issues efficiently. The role combines desk-based ticket handling with regular on-site customer support in Singapore. You will thrive in this role if you are curious, technically grounded, and motivated to learn CCaaS and VoIP technologies on the job.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Create Free Account Sign In

← Browse all jobs