L&D Program Manager

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

The role of LDQ Professional Lead is a cross-functional role that bridges the Learning, Knowledge, and Quality teams, primarily leading and executing our strategic projects.
This role enables and ensures the smooth delivery of impactful LDQ programs and strategic initiatives that empower associates worldwide to support the business.

We’re looking for ?
a professional program learning lead who will manage the end-to-end lifecycle of LDQ projects. Serve as the central connection point between stakeholders, regions, aligning goals, timelines, resources, and communications to ensure the successful and professional execution of programs that enhance our customer support capabilities.

We’re looking for someone who will...

• Drive end-to-end management of learning programs and projects - from initiation through execution - ensuring professional and on-time delivery aligned with departmental goals.

• Serve as the operational bridge across Learning, Knowledge, and Quality teams, fostering alignment and collaboration throughout the project lifecycle.

• Define scopes, create project plans, allocate resources, and manage delivery schedules to meet established timelines and expectations, including post-delivery feedback to support ongoing improvement.

• Facilitate communication across all relevant stakeholders, including global trainers, content teams, CS leadership, and senior management, ensuring transparency and involvement.

• Identify risks and roadblocks early, and lead mitigation strategies to keep projects on track and stakeholders aligned.

• Build and maintain structured communication plans, reporting frameworks, and provide regular updates to ensure leadership visibility and team accountability.

• Continuously refine project workflows, tools, and communication processes to enhance efficiency, scalability, and cross-team collaboration.

• Analyze data and seek for solutions to support business needs

• Strong familiarity with learning and implementation across global projects

• deep knowledge of the learning and knowledge systems and tools to improve scalability

Does this describe you?

• Minimum 3 years of experience as a program manager

• BS or MA degree in instructional design, industrial engineering or similar

• strong understanding of learning theories and instructional design models

• Strong storytelling and presentation skills

• Proficient in data analysis and seeing the bigger picture

• Excellent English skills (read, write, speak)

• Great interpersonal skills

• Ability to multitask and adapt to change quickly

• Experience in soft skills training and development (an advantage)

• Experience with a Learning or knowledge Management System (an advantage)

You get to:

• Help to develop the CJ learning culture, leveraging business abilities

• Make a real impact on associates of all levels across all our hubs

• AI tech-savvy

• Contribute to the department’s development and shape its future

• Learn new tools, systems, methodologies, and skills to develop and advance your career

• Work in a global hyper-growth fintech company

• Collaborate with people from around the globe and enjoy the journey

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.