KYC Team Leader

The function of the KYC Team Leader is to manage and lead the Verifications Analysts and the workflow and resources to ensure that verification and chargeback processes are completed within SLA’s.

Main Responsibilities:

The main responsibilities include but are not limited to:

• Be able to Manage/Supervise the team, monitor workload and re-assign tasks as necessary.

• Assist, guide, and mentor the teams by providing advice with daily activities where appropriate.

• Be able to guide the development of existing payments and fraud procedures, applications, tools and training in line with business requirements and team's feedback.

• Recruitment of new Verification Analysts.

• Ensure that all analysts are trained to the highest level of standards and that all possible tools are provided to them to do their job effectively.

• Manage the respective team to ensure enough coverage throughout the shifts and allocated tasks.

• Perform Performance Reviews for the team, based on Productivity, Quality, and General Performance, together with One-to-One meetings and Salary Reviews.

• Ensuring teams are providing top quality service and delivering high quality output.

• Maintain weekly/monthly meetings with the team to share any ongoing main topics.

• Compile relevant data and reports as required by the Head of Payments Operations.

What we offer

We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your knowledge in Payments & Fraud and leadership.

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