KYC Administrator (Mid Shift)

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

The Client is seeking a highly organised and detail-oriented Admin Contractor to support a critical KYC (Know Your Customer) and AML (Anti-Money Laundering) remediation project. This role is essential in helping ensure compliance with regulatory standards by providing administrative support across documentation, data handling, and process coordination.

You’ll work closely with compliance and project teams to manage and maintain accurate records, assist with document verification, and support the smooth execution of KYC/AML procedures.

This role would suit someone with strong administrative skills who enjoys working with detailed documentation, structured processes, and compliance-driven work.

Success in this role means helping ensure client records meet regulatory standards while enabling the business to manage risk effectively.

Duties and Responsibilities:

• Assisting with the collection, review, and organisation of KYC/AML documentation.
• Maintaining accurate and up-to-date records in line with regulatory requirements.
• Supporting the remediation of client files and ensuring completeness of documentation.
• Liaising with internal stakeholders to gather missing information or clarify discrepancies.
• Tracking progress, logging outstanding items, and escalating issues where necessary.
• Ensuring consistency and accuracy across all administrative outputs and documentation.
• Supporting additional administrative tasks related to the wider compliance project.

Skills and Requirements:

• Proven experience in an administrative or document management role, ideally within a regulated or professional services environment.
• Strong attention to detail and organisational skills.
• Ability to manage multiple cases simultaneously while following strict procedures.
• Clear written and verbal communication when requesting documentation or clarifying information with stakeholders/clients.
• Comfortable working with confidential information and following strict processes.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Familiarity with KYC/AML processes is a plus, but not essential.

Systems & Workflow

Primary Tool:
Salesforce, SmartSearch, Docusign

Workflow Management:
The KYC remediation workflow starts with validating whether a client is in scope, followed by checking existing AML and engagement documentation. Where gaps are identified, we contact the client, issue required documents (LOEs, SmartSearch, 64-8 Agent Forms) and follow through until completion. Cases are either resolved, escalated due to non-response/missing info or updated if the client is identified as lost/inactive.

Training
Induction with Client (Tech and HR)
Two weeks training with onboarding team
One week training with KYC/AML team

Work Set-up:
Hybrid/Work from home

Work Schedule:
Mid shift (3:00 PM to 11:30 PM PH time)

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

Benefits:
🌟 Why Join Us?

Benefits:

Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.

Core Benefits:

• HMO on Day 1 + Free coverage for 2 dependents after 2 years
• Life Insurance
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday & Bereavement Leave

Onsite/Hybrid Extras:

• Travel Subsidy
• Staff House Accommodation (within certain distance)
• Free Shuttle Service
• Free Lunch & Uniform
• Perfect Attendance Bonus

For All Employees:

• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel

💰 Referral Bonus

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Referral link: https://rb.gy/u35c6

📣 Apply Now

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