Kundenservice (all genders)

Confidential

München, Bayern, Deutschland permanent

Posted: February 4, 2026

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Quick Summary

Wir suchen nach einer Kundenservice-Abteilung für unsere Foodtech-Startup, die sich auf die Entwicklung von gesunden und nachhaltigen Gerichten spezialisiert hat.

Required Skills

Customer Service Communication Empathy Problem Solving Service Orientation Deutsch English Technical Collaboration Process Improvement Stakeholder Management

Job Description

Als VC-backed Foodtech-Startup schaffen wir den Spagat zwischen gesunder Ernährung, Verfügbarkeit und Nachhaltigkeit. Mit unseren Foodjis bringen wir ultrafrische, leckere Gerichte genau dorthin, wo du die meiste Zeit verbringst – denn wir haben uns zum Ziel gesetzt, über 10 Millionen Arbeitnehmern endlich Zugang zu gesunder Ernährung zu ermöglichen und gleichzeitig Foodwaste zu reduzieren.

Du bist die Stimme von Foodji

Ob per Mail, Chat oder am Telefon – du sorgst dafür, dass unsere Kund:innen sich jederzeit gut betreut fühlen. Im engen Austausch mit unserem Operations- und Tech-Team findest du nicht nur schnelle Lösungen, sondern bringst dich aktiv in die Weiterentwicklung unseres Service ein. Dein Ziel: ein reibungsloses Foodji-Erlebnis, das in Erinnerung bleibt.

Deine Mission bei Foodji:

• Kompetente und empathische Beratung unserer B2C- und B2B-Kund:innen via E-Mail, Chat oder Telefon

• Sorgfältige Bearbeitung von Reklamationen in enger Zusammenarbeit mit Operations und Tech

• Überblick über alle eingehenden Serviceanfragen und proaktive Nachverfolgung

• Mitgestaltung und Optimierung unserer internen Prozesse im Customer Support

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