Korean Language Lead

MAIN PURPOSE OF THE JOB

We are looking for a skilled Korean linguist to act as a Language Lead Backup to our main Language Lead on a key account. The role involves stepping in to handle review responsibilities whenever the main Hebrew lead is out of office (OoO) or when there's a need to share the workload.
This includes performing full linguistic review and quality assurance tasks, ensuring all content meets the expected standards and client-specific guidelines. In such instances, you would act as the primary reviewer, taking over the review scope of the main lead.
The ideal candidate should be available to work within PST business hours (9:00–17:00) to align with client delivery times.

MAIN DUTIES:
• Act as intermediary between the client (and third party reviewers) and Welocalize linguists.
• Responsible for maintaining overall quality under the 97% fail rate.
• Carry out daily follow up of all LQE results, passed and failed.
• Gather all LQE changes and share with all linguists in the account.
• Analyze deliverables by linguists, determine where the issues are and determine and implement actions for improvement.
• Support teams in the review process as/where needed in order to maintain the fail rate below 97%.
• Support linguists in understanding corrections, clarify with the client where needed.
• Support linguists in the arbitration process.
• Support linguists in any questions they might have during production and escalate to client/Welocalize as needed.
• Identify products, contents that might be a challenge as well as linguists that might be underperforming and make recommendations to reallocate products, contents, etc.
• If workload issues are identified, highlight them and provide solutions to be discussed with Welocalize Language Services team.
• Collect root cause analysis, corrective and preventive action plans as needed and put improvement plans together accordingly.
• Put training materials together and conduct training sessions with linguists.
• Organize regular calls with reviewers/LS to discuss corrections, requirements, clarify any misunderstandings/unclear corrections or requirements, etc. Document these calls and follow up with linguists to make sure everybody is aligned.
• Support Welocalize in the identification and evaluation of potential new candidates.
• CAT tools: Phrase, Lucid (client tool, training will be provided)
• Task Types:
• Translation, Copy Edit, Research, Language Lead Support

REQUIRED SKILLS:
• Minimum 5 years' experience translating and reviewing content in the specified subject matter.
• Proficient in all areas of expertise: Legal, Marketing, Support, Product, Product/Service.
• Well-versed in various translation & terminology tools.
• Excellent communications skills in English (spoken and written).
• Native fluency in the target language.
• Degree in linguistics, translation or equivalent experience.
• Able to follow instructions, such as character restrictions etc.
• Able to communicate effectively the rationale behind their translation skills.
• Able to both translate and review.
• Able to do machine translation post-editing.
• Experience working in a multi-vendor scenario a plus.

When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.

If this opportunity sounds appealing to you, apply below.
Job Reference: #LI-JC1