Korean Guest Relation Officer (Native/Speaker) | AYANA Komodo

AYANA Hospitality

Komodo, Nusa Tenggara Timur, Indonesia permanent

Posted: November 11, 2024

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Quick Summary

The Korean Guest Relation Officer (Native/Speaker) will be responsible for welcoming guests and providing premium service at the AYANA Komodo resort. The role requires strong language skills, hospitality expertise, and a high level of English proficiency. The position is ideal for a native speaker of Korean and English.

Required Skills

Customer Service Communication Problem Solving Hospitality Language Proficiency Interpersonal Skills Compliance

Job Description

AYANA Hospitality is excited to offer the position of Korean Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relation Manager when needed
• Ensure compliance with health and quality standards

Requirements:
• Fluent in Korean (with a minimum TOPIK Level 4 certification for Korean speakers), and strong command of the English language
• Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-oriented mindset

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