Knowledge Operations Specialist - Tokyo

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

What you will do

• Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users.

• Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams.

• Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search.

• Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.

Skills, qualifications and experience we look for

• Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs.

• Professional writing skills with a solid foundation in content clarity and accuracy.

• Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions.

• Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration.

• Experience driving cross-functional and cross-team projects.

• Bachelor’s degree or above from a recognized university;

- 5+ years of experience in knowledge management, knowledge base architecture, or content operations.

What we offer

• Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.

• High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.

• Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.

• Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.

• Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.