Knowledge Management Content Administrator

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, Net Zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

The Knowledge Management Content Administrator role sits within the Knowledge Management team and reports into the Knowledge and Engagement Lead.  

As a content administrator at Turner & Townsend, you will play a pivotal role in the upkeep and relevance of the content on our intranet.

Your primary responsibility will be to work with internal stakeholders to refresh and update content on our dedicated intranet pages. Content needs to be useable, intuitive and easily accessible to our teams - giving them access to the information they need on a day-to-day basis.  

You will be based in our Leeds office, and will be joining our Global Knowledge Management Team, which focuses on sharing best practices, knowledge and expertise through the global intranet.

Your areas of responsibility will include: 

• Content uploading: Uploading refreshed text, images and other content assets to existing intranet pages; building new pages and sites to support business functions and initiatives in a timely fashion, whilst adhering to our internal quality standards and templates 

• Collaboration: Working with a variety of internal stakeholders across the globe to source intranet content changes and amendments.  

• Quality Assurance: Ensuring all content is accurate, high-quality, and adheres to company standards. 

We're looking for someone who has:

• Experience of working with a diverse range of stakeholders. 

• The ability to analyse information quickly and efficiently.  

• Experience working with content management systems - this is desirable but not essential, as training will be given.

• Some understanding in the Microsoft 365 suite - SharePoint experience is desirable. 

In addition, we are looking for someone who demonstrates that they:

• Have a positive and curious mindset, committed to continuous improvement and learning.  

• Have an inclusive approach, are mindful of cultural differences and always treat others with care and respect.  

• Are confident and articulate, with the ability to develop productive relationships with a variety of teams across the business. 

• Are a collaborative team-player.

Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world. 

We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.

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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.