Knowledge Management Consultant (Contract)

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Project Context: The Knowledge Architecture Initiative

As a remote-first organization, our digital documentation serves as our primary operational infrastructure. Currently, our internal resources, distributed across Notion, Google Workspace, and various communication channels, have reached a level of fragmentation that hinders productivity. The absence of a unified "Content Map" has resulted in information silos, the persistence of obsolete materials, and significant friction in data retrieval.

To resolve this, we are engaging a project-based contractor to lead a comprehensive overhaul of our digital documentation. This initiative focuses on deconstructing current documentation "debt," organizing assets into a scalable architecture, and establishing a permanent governance model. This is a targeted, milestone-driven project engagement designed to transition our systems into a clean, searchable, and sustainable state.

Knowledge Management Consultant (Contract)

Position Overview: The Knowledge Management (KM) Consultant is a specialized, project-based role responsible for the strategic restructuring of the organization’s internal documentation and information workflows. The consultant will audit existing assets, establish a unified taxonomy, and facilitate the creation of a sustainable governance framework. Success in this role is defined by the completion of specific architectural milestones and the delivery of a finalized procedural rollout for the leadership team and broader company.

Key Responsibilities

• Comprehensive Information Audit: Conduct a full-scale audit of documentation across Notion and Google Workspace. Categorize assets by relevance, accuracy, and lifecycle stage (Active, Archive, or Delete).

• Taxonomy & Content Mapping: Design and implement a unified internal "Content Map." Establish standardized naming conventions, folder hierarchies, and cross-platform tagging systems to ensure universal searchability.

• Administrative and Strategic Facilitation: Partner with the cross-functional leadership group to establish a uniform procedure for content creation, storage, and maintenance. Lead the effort with each department to solidify these procedures into a formal company-wide rollout to ensure long-term system integrity.

• Knowledge Extraction: Identify and document critical "tribal knowledge" currently siloed in Slack/Teams threads. Formalize this information into the central knowledge base while thoughtfully archiving, storing and replacing outdated information that is no longer useful.

• AI Integration Support: Partner with the internal AI Champion group to help set up systems that leverage AI capabilities (including Notion AI and Gemini) to automate content categorization and sustain documentation hygiene.

• Smooth Handoff: Upon project completion, ensure there is a detailed document “artifact” that details how the company should operate moving forward with documentation procedures, step by step guides and a scope of work for the ongoing upkeep the company should dedicate to ensure long term data and documentation integrity

Required Qualifications

• Systems Architecture Expertise: Proven experience in Information Architecture (IA), Knowledge Management (KM), or Content Strategy within a corporate environment.

• Technological Literacy: Proficiency in leveraging AI tools—specifically Notion AI and Gemini for Google Workspace—to enhance data retrieval and organization.

• Platform Proficiency: Advanced technical command of Notion (database architecture, relational properties) and Google Workspace (Shared Drive administration).

• Change Management & Facilitation: Demonstrated ability to lead leadership groups toward consensus on operational procedures and process rollouts.

• Superior Communication and Cross Functional Collaboration skills

Project Hours and Compensation

• A contractor must be available to provide a minimum of 20 hours per week, up to 40 per week

• Depending upon the weekly hour amount, this project is estimated and expected to take 45-90 days to complete, with successful completion not to exceed 90 days.

• Hourly rate is flexible upon experience, candidates will be considered between $35-45 per hour.

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Recent awards

#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022