Knowledge Delivery Tooling Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Knowledge Delivery sits within Servicing Scale & Experience and enables our operational teams to perform at their best through strong knowledge management, training, and internal tooling.

As our Knowledge Delivery Tooling Specialist, you’ll own and evolve the internal tooling ecosystem that supports Knowledge Management and Training teams. Your work will directly reduce operational risk, improve system reliability, and enable smarter, data-driven decision-making across the function.

This role is ideal for someone who combines strong systems thinking, data fluency, and stakeholder partnership — and enjoys solving complex tooling problems end-to-end.

What you’ll be doing

Tool & System Management

• Own configuration and optimisation of internal back-office tooling

• Handle service requests and bug reports with sound operational judgment

• Implement complex system updates independently

• Improve system stability and prevent recurring incidents

• Identify automation and optimisation opportunities

Project Execution & Solution Design

• Lead tooling changes from scoping to delivery

• Contribute to solution design with cross-functional stakeholders

• Ensure changes align with broader system dependencies

• Deliver scalable, low-risk improvements with clear documentation

• Apply strong solution design & integration reasoning

Data Analysis & Reporting

• Use data to identify trends, inefficiencies, and improvement opportunities

• Build dashboards and reports to monitor performance

• Translate insights into actionable tooling decisions

• Apply analytical reasoning to distinguish signal from noise

Stakeholder Communication & Change Management

• Communicate changes clearly across technical and non-technical audiences

• Drive adoption of new workflows

• Build trusted partnerships across KM, Training, BI and Project teams

• Demonstrate strong communication & stakeholder partnership

What we’re looking for

Experience & Skills

• 2+ years working with internal tooling or back-office systems (configuration, support, administration)

• Proven experience with Atlassian tools (Jira & Confluence). Knowledge or experience with Guru will be considered a plus.

• Strong spreadsheet skills and experience with BI tools (Looker/Looker Studio, Tableau, PowerBI, Lightdash or equivalent)

• Strong data inclination — comfortable cleaning, modelling and visualising data to drive decisions

• Ability to manage multiple tasks and prioritise effectively

• Excellent written and verbal English

Must-have skills

• Ownership and problem-solving attitude

• Strong data orientation and ability to understand how tools connect to data sources

• Ability to make pragmatic, low-risk design decisions with non-technical stakeholders

Nice to have

• Basic SQL and/or Python

• Experience with automation or integrations

• Familiarity with Guru and/or Lightdash

How you’ll make an impact

• Reduce SLA breaches and tooling-related operational risks

• Improve observability and insight generation for Knowledge Delivery

• Standardise and scale tooling configurations across teams

• Enable smoother collaboration between Project Managers, KM, Training and BI specialists

What you’ll gain

• Ownership of tooling improvements end-to-end

• Exposure to analytics, automation, and AI-enabled tooling evolution

• Clear growth paths toward Analytics, Tooling, or Project Management tracks

• The opportunity to shape scalable systems that impact how operational teams perform at Wise

Location

• Location: Budapest

• Visa/relocation support: Not available

Application Process

• Application (CV and Cover Letter)

• Screening Call

• Take Home Test

• 75 min interview

Please try to answer the following questions on your cover letter:

• Share what is your interest and previous experience with roles related to tooling, data or similar.

• Describe one tooling or system improvement you owned end-to-end.

• Share an example where you used data to influence a tooling or process decision.

If you’re someone who sees tooling not as tickets and configurations — but as systems that enable teams to scale — we’d love to hear from you.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.