Keyholder - Front of House - Part time

Keyholder FOH (Front of House) – Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Keyholder FOH reports to the Store Manager, FOH Assistant Manager, Supervisor FOH
The responsibilities include, but are not limited to the following:

Customer Experience:

Drive the store sales through personal sales
Expand the customer data base and build brand loyalty
Represent the values of The Original FARM Cannabis brand with utmost integrity
Model a customer service centric culture that fosters a positive work environment and experience
Address all customer concerns in a timely and empathetic manner
Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
Ensure the brand values are consistently represented through compliance to all policies and procedures
Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
Promote a work environment based on mutual respect and teamwork that align with the corporate values
Build and maintain a positive team work environment

Operational Efficiency:

Ensure compliance with all policies and procedures
Ensure timely and seamless execution of all company initiatives and programs
Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience
Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
Accuracy in worked time recording
Accuracy and proficiency in cash management and use of POS system
On-going desire to learn and update oneself on the product knowledge
Skills and Abilities Required:
Exceptional customer service skills
Proven ability to work with retail operating systems
Excellent verbal, written and interpersonal communication skills
Strong work ethics
Demonstrate critical thinking and logic
Strong interpersonal skills with the ability to build a loyal client base
Excellent time management skills
Positive attitude
Attention to detail
Ability to lead a team as well as work as part of a team

Job Type: Full-time

Pay: $20.50-$21.00 per hour

Benefits:

Flexible schedule
Store discount

Work Location: In person