Keyholder (Blended)

This posting reflects an internal vacancy.

Whirlpool Adventure Course 

Summary:

Keyholders are part-time leadership support team members who help maintain smooth daily operations when scheduled in a leadership capacity. While continuing in their primary frontline role, Keyholders step into an acting on-shift leadership position during designated shifts. 

They serve as the primary point of contact when on duty, supporting staff, addressing operational concerns, and escalating matters to the Assistant Park Manager or Park Manager when required. 

Keyholders help ensure the site operates safely, efficiently, and in alignment with WildPlay’s guest experience standards, without holding full managerial authority. 

Duties & Responsibilities:

The Keyholder’s responsibilities include, but are not limited to: 

Acting as the on-shift leadership point of contact during assigned Keyholder shifts 

Interacting with guests to ensure expectations are being set, met, and exceeded 

Directing activities that ensure adherence to the principles of safety, risk management, guest service/experience, and employee conduct 

Maintaining awareness of overall site activity and guest flow 

Ensuring site-specific safety and risk management standards are being adhered to 

Maintaining a solid understanding of all jobs and roles within the park 

Working proactively to prevent issues and maintain a constant state of efficiency 

Communicating disciplinary and corrective actions when necessary; employing conflict resolutions when necessary 

Communicating operational updates or concerns to the Assistant Park Manager and Park Manager 

Fostering a positive, safe and healthy work environment for all staff 

Enhancing employee productivity and morale 

Scope/Authority:

Serves as the acting on-shift leadership presence 

Does not replace or override the authority of the Assistant Park Manager, Park Manager, or Element Specialist

Makes operational decisions within established guidelines 

Escalates disciplinary, safety, or high-risk decisions to senior leadership 

Required Skills & Qualifications

Demonstrated high performance in current frontline role (internal applicants) 

Strong understanding of site operations and safety procedures 

Current Standard First-Aid and CPR-C Certification 

Positive attitude with the ability to give and receive feedback 

Solid judgment, decision-making, and observational skills 

Ability to work well under pressure, remaining composed and confident 

Proven experience providing team leadership, coaching and mentorship 

Excellent written and verbal communication skills 

Experience working in a fast paced, hospitality-based environment 

Work Relationships:

Reports directly to the Assistant Park Manager and Park Manager and maintains a constant and consistent line of communication with the management team of the park.  

Work Schedule:

This is classified as a full-time seasonal position. Our peak season typically runs from May to September depending on the weather and the needs of the business.  This position will work a blended schedule of ‘regular’ frontline shifts and keyholder shifts. At times, this position may work a flexible schedule of full-time and part-time employment.  This includes working evenings, weekends, and holidays.