Key Accounts Manager

Ready to experience new career growth and the joy of helping others? Come join our team. SERVPRO® offers the satisfaction of helping those in times of need, along with benefits such as:

Premium compensation + bonus potential

Company vehicle, cellphone and laptop

Opportunities for Growth

Best training available

Health benefits to include medical, dental and vision, STD/LTD, company paid life insurance

Holidays and PTO

401k with company match

Team environment with supportive management

As part of one of the largest franchise systems in the country, SERVPRO® is looking for a Key Accounts Manager to join our team. SERVPRO® is a trusted leader in the restoration industry, specializing in fire and water cleanup and restoration, mold remediation, and more. With a commitment to customer satisfaction and rapid response, SERVPRO franchises are dedicated to restoring damaged commercial and residential properties, to make it “Like it never even happened.®"

We are seeking a dynamic and results-driven Key Accounts Manager to lead our efforts in growing brand awareness, building strong client relationships, and driving revenue through strategic partnerships and lead generation. This role is ideal for someone with a strong background in sales, relationship management, and a passion for helping businesses and communities recover from disasters.

Position Summary/Purpose

Generate opportunities for restoration projects. Identify and build relationships with decision-makers that lead to development of long-term partnerships and commitment to our company as their preferred vendor for cleaning, restoration, and reconstruction services. Retain existing customers and referral sources through ongoing phone and in-person contact.

Primary Duties and Responsibilities

Develop and execute a business development strategy focused on growth and client acquisition.

Build and maintain relationships with insurance agents, adjusters, property managers, commercial clients, and other referral sources.

Identify new market opportunities and partnerships in both residential and commercial sectors.

Attend networking events, trade shows, and community activities to promote SERVPRO’s services.

Conduct sales presentations and service consultations with prospective clients.

Track leads, opportunities, and outcomes using CRM software.

Collaborate with the marketing team to support campaigns and community outreach initiatives.

Maintain a deep understanding of SERVPRO services and capabilities.

 Additional Duties and Responsibilities

Continuous development of industry acumen.

Continuous development of selling and technical skills.

Assist in planning and setup of company-hosted events as requested.

Maintain customer contact database.

Decision Rights and Authority

Entertainment spending within approved budget.

Plan sales calls, meetings and presentations and event participation.

Working Relationships and Scope

Facilitate collaborative relationships among internal team.

Work with team members to leverage current projects and customer satisfaction to deepen relationships and identify prospects.

Coordinates with Project Manager and customer for timely collection of project payment as appropriate.

Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers.

Active involvement in select trade and community associations providing access to customer prospects and partnering contractors.

Leverage network of partner contractors to increase the value our company brings to property management and owner organizations.

Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated.

Qualifications

Proven experience in business development, sales, or account management (preferred: experience in restoration, construction, insurance, or related industries).

Excellent interpersonal and communication skills.

Self-starter with strong organizational and time management abilities.

Ability to build trust and rapport with a wide range of stakeholders.

Valid driver’s license and reliable transportation.

Proficient in Microsoft Office Suite and CRM tools (e.g., Salesforce).