Key Accounts Manager

Key Accounts Manager

Location: Nairobi, Kenya

About the position

We are looking for a results‑driven Key Accounts Manager to manage and grow strategic customer accounts while delivering sustainable sales, margin, and execution excellence. This role focuses on customer strategy, joint business planning, negotiations, and flawless execution across Key Accounts in Modern Trade.

What you will do

• Manage and grow top-tier Modern Trade and deliver the sales, volume, margin, and distribution targets for assigned key accounts

• Own joint business planning, forecasting, and execution with assigned customers to deliver volume, revenue, and margin targets in line with business objectives

• Lead customer negotiations on pricing, promotions, and trading terms and coach and support Supervisors and Merchandisers to drive in‑store execution excellence

• Translate shopper, customer, category insights and competitor activity into actionable growth initiatives while conducting regular performance reviews to identify risks and opportunities

• Drive solution and concept selling, managing execution from concept to launch

• Ensure accurate account reconciliation, debt management, and timely collections

• Collaborate cross-functionally with Marketing, Supply Chain, Finance, and R&D teams.

So, what does it take to be successful in this role?

• Bachelor’s degree in business, Marketing, or a related field

• 3–5 years of experience in Key Account Management or Sales in FMCG

• Proven experience managing Modern Trade and/or strategic key accounts

• Strong commercial acumen with proven negotiation skills, strong stakeholder management and effective communication skills

• Self-driven, resilient, and comfortable working in a fast-paced environment

• Proficiency in MS Excel, PowerPoint, sales reporting tools, and with the ability to analyze data and turn insights into customer actions

What’s next?

We offer a high-impact role with real ownership, exposure to leading Key Accounts, and the opportunity to shape customer growth strategies. You will be supported by experienced leaders, strong brands, and a purpose-led culture that encourages development and performance.

If you are a driven commercial professional ready to take the next step in your Key Account Management in Modern Trade, we prefer to receive your application before 8th May 2026.

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.