Key Account Support Agent, Integrated Health Solutions

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.

This individual contributor role will work closely with on-site Materials Management Analysts (MMA), Product and Supplier Management (PSM), vendors, and Back Office. Success will be measured by response times, issue resolution rates, data accuracy, and quality of stakeholder support. The role reports to the Key Account Support Team Lead, Integrated Health Solutions. This hybrid role, based in the UK, requires working from home and the Watford office 2 days per week and occasional travel to UK hospital locations on ad-hoc basis for training and root cause reviews.

Responsibilities may include the following and other duties may be assigned:

• Support on-site teams with supply chain operations, monitoring back orders, coordinating delivery issue resolutions, and ensuring timely product availability
• Provide regular updates on order status, delivery schedules, and cycle count monitoring, escalating non-compliance or significant variances
• Identify and implement continuous improvement opportunities across processes
• Manage vendor communications and purchase order administration, resolving PO discrepancies, updating Ingenica with freight and cost details, and ensuring urgent deliveries are executed
• Oversee returns processes by coordinating with MMAs, couriers, and vendors, ensuring proper documentation and completion
• Maintain consigned stock accuracy through scheduled vendor counts and resolution of discrepancies with MMAs and vendors
• Provide first-line operational support, triaging queries, maintaining data hygiene, and resolving escalations related to delivery, billing, or aged orders

Required Knowledge and Experience:

• Proven experience in customer service or supply chain coordination experience
• Experience with SAP or similar ERP systems preferred
• Experience in healthcare, medical device, or hospital supply chain environment is advantageous
• Strong Microsoft Office skills, particularly Excel
• Proven track record of managing vendor relationships and resolving operational issues
• Strong communication skills with the ability to liaise professionally with internal teams and external vendors

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  United Kingdom: 30,080.00 GBP - 45,120.00 GBP |  

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here