Key Account Supervisor
Cermaticom
Posted: January 12, 2026
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Quick Summary
Key Account Supervisor is responsible for managing a team of account managers, providing training and support to ensure high-quality customer service and revenue growth.
Required Skills
Job Description
Indodana (PT Artha Dana Teknologi) is a OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.
Our team has combined over 25 years of experience in world class financials, technology and payment companies, such as SoFi, LendingClub, Microsoft, Google, Bank Permata, and DOKU. Together, we are working hard to provide our borrowers with accessible loans and our investors with attractive returns
• Manage prospecting activity to meet and build relationships with prospective sales partners to grow sales. Acquisition and developing new merchants like promotion activities with principles and retail collaboration. 
• Handling promotional system in store, marketing program and sales analytics
• Design, prepare and manage marketing and other promotion activities including promotional material to support marketing activity and grow sales in the company. 
• Actively assess and evaluate sales results in regular sales & marketing meetings, including: providing data and feedback on current market trends. 
• Propose activities or actions that will improve the sales performance 
• Manage sales performance of key accounts portfolio. 
• Sales performance for consumer financing business, develop, & planning merchant also penetrate market for traditional and modern and create strategy and planning - Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients' complaints. 
• Acting as the main point of contact between key clients and internal teams.
• Min Diploma (D3) from any major
• Proven experience in partnership management. 
• Proficient in all Microsoft Office applications as well as CRM software. 
• The ability to build reports with key clients. The ability to handle multiple client accounts. Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.