Key Account Services Specialist - Retail Operations

At a Glance:

Our Retail stores are growing, and with that growth comes new and exciting opportunities to join our vibrant and energetic team in Berlin! We're looking for a Key Account Services Specialist - Retail Operations to join our vibrant and energetic team! In this role, you'll be instrumental in ensuring the smooth operation of our retail stores across EMEA, focusing on inventory management, order fulfillment, and process optimization.

Your Team:

Being in direct contact with our customers and partners means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Customer Service. Dedicated to delivering the WOW, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

Your Mission:

• Be the first point of contact to manage order shipments, including daily replenishment from our third-party warehouse to stores and product returns from stores to the warehouse.You will be the main point of contact to manage the delivery for the stores. You'll answer questions about transfer orders (TO) and Intercompany PO/SO, and streamline communications with our third-party warehouse.

• Work across functional departments including: 3PL, Merchandising, Inventory, Key account service and System Specialists.

• Troubleshoot error messages within Microsoft Dynamics (D365) and other systems to ensure seamless operations.

• Support new stores with account setup and order placement, collaborating with the Merchandising team on launch orders.

• Have a crucial role in evaluating current processes and courageously provide creative solutions to drive continuous enhancements in retail operations.

• Support other Key Account Services teams during peak or low peak periods, demonstrating flexibility and a collaborative spirit.

Your Story:

• 3+ years of experience in a retail operations, supply chain, or logistics role, specifically with a focus on inventory management, order fulfillment, and warehouse coordination.

• Demonstrated experience with ERP systems, particularly Microsoft Dynamics 365 (D365), including troubleshooting error messages and managing order processes (TOs, Intercompany PO/SO).

• Proven ability to manage relationships with third-party logistics (3PL) providers, ensuring smooth inbound and outbound operations and effective communication.

• Experience in process improvement, with a history of identifying inefficiencies and implementing solutions to optimize operational workflows.

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to enhance retail operations.

• Excellent English communication and interpersonal skills, capable of collaborating effectively with cross-functional teams (e.g., Inventory, Merchandising, 3PL) and providing clear, concise support to retail stores.

• Experience supporting new store openings, including account setup and initial order placements.

• Intermediate Excel skills, including PivotTables and LOOKUP functions.

• Ability to work autonomously, managing multiple priorities and projects with minimal supervision.