Key Account Manager, Patient Support Services

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role

We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Patient Support Services team based in Brisbane covering QLD Metro South and far north QLD.  Our Patient Support Services team sell a a wide range of connected smart beds and surfaces into acute settings including public and private hospitals.  

Reporting to the Sales Lead, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory management skills to execute sales strategies through development of new business and maintaining existing business while maximising market presence of our product portfolio.

Key Responsibilities:

• Follow a sales call plan and actively participate in ‘cold calls’

• Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required

• Negotiate price within defined schedules and guidelines as required

• Attend corporate events as required including meetings and conferences

• Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order

• Support and participate in sales promotions and marketing activities as required

• Train appropriate medical staff and company employees on new products. In consultation with product experts, ensure customers, prospective customers and staff are technically competent through in-service presentations, one-on-one training, peer education and supply of information.

• Actively participate in the clinical environment by providing technical consultation as required

• Monitor and control local inventory issues for the relevant products

• Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.

• Ensure the CRM (Salesforce) is kept updated to ensure effective reporting

• Ensure a strong sales pipeline and manage this effectively via CRM (Salesforce)

• Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

Key Requirements of the role include:

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields

• At least 3-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable

• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred

• Working knowledge or the Hospital and Healthcare system

• Highly developed interpersonal effectiveness and relationship-building abilities

• Accountable for achieving targets and delivering exceptional customer service

• Collaborative approach and ability to work well with others

• Ability to manage & plan your territory effectively using CRM Salesforce

• Willingness to travel to regional QLD and interstate is required

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.