Key Account Manager Lead

Remote | Latam | Full Time | Leader | +8 years of experience

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Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

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About The Role

We are orchestrating the best high-performing team!

We're looking for a Key Account Manager Lead to own and grow some of our most strategic client in LATAM. This is not a maintenance role. It's a growth role. You will be responsible for turning satisfied clients into long-term partners and finding new opportunities where others see a steady account.

You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand. The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.

This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno — which means setting honest expectations, listening actively, and following through consistently. At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.

If you thrive on ownership, move fast, and know how to build trust at every level of a client organization — this role is for you.

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Your Contribution Will Be

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Serve as the primary point of contact for key accounts, building deep and lasting client relationships

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Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts

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Monitor client health metrics and address risks or concerns proactively before they escalate

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Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery

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Translate client feedback into actionable insights for internal teams to improve products and processes

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Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives

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Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders

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Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract

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Skills You Need

Minimum Qualifications

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Fluent English is a must

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8+ years of proven experience as a Key Account Manager or Client Relationship Manager serving international clients in the payments industry

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Ability to define long-term growth plans for key accounts

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Agile resolution of complex problems involving multiple stakeholders

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Strong understanding of payment technologies, financial services, and relevant industry regulations

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Excellent communication, negotiation, and presentation skills across different levels of seniority

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Demonstrated ability to manage complex accounts with multiple stakeholders simultaneously

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Strategic thinker with strong analytical and problem-solving skills

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High level of ownership — you follow up, you follow through, you close loops

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Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly

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Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus

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What We Offer at Yuno

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Competitive Compensation

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Remote Work – You can work from everywhere!

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Home Office Bonus – A one-time allowance to help you create your ideal home office

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Work Equipment

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Stock Options

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Health Plan wherever you are

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Flexible Days Off