Key Account Manager - Indonesia

Key Account Manager – Indonesia (Handling Indonesia, Malaysia & Singapore Accounts, Travel Required)

About Anchanto:

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing. Leading brands, distributors, retailers, and logistics enterprises—including L’Oréal, Valiram Group, and Toll Logistics—rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore, with 10+ local offices across APAC, the Middle East, and Europe, we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role: Key Account Manager

This role will be based in Indonesia but will also be responsible for managing Malaysia & Singapore accounts, requiring travel to Malaysia & Singapore as needed.

Responsibilities:

• Manage the entire customer lifecycle post-Go-Live, ensuring seamless renewals.

• Collect and analyze all necessary details regarding ‘what is sold’ to customers.

• Lead kick-off and introduction calls with customers and the platform delivery team after account handover.

• Clarify customer requirements, priorities, and integrations post-implementation.

• Work closely with customers to ensure they achieve success using Anchanto products.

• Identify account growth opportunities, upsells, and drive expansion plans.

• Ensure timely invoicing, payments, and resolution of customer queries.

• Prepare and maintain revenue forecasts and 12-month account growth plans.

• Conduct regular follow-ups, status updates, and in-person meetings.

• Keep customers informed about major product releases, new features, and their benefits.

• Monitor product usage and customer health through regular check-ins.

• Manage churn risks by implementing retention strategies and renewal processes.

• Publish detailed internal reports on churn, improvement areas, and key insights.

• Work closely with internal teams to address dependencies, escalations, and customer needs.

• Manage escalations, provide resolutions, and track ETAs for customer issues.

• Maintain structured communication with stakeholders and manage expectations.

Key Competencies:

• Strong project management skills with experience handling multiple stakeholders.

• Excellent written and verbal communication skills in Bahasa Indonesia & English.

• Experience in project management within the eCommerce, SaaS, or IT domain.

• Analytical mindset with problem-solving abilities and a bias for decision-making.

• Strong interpersonal skills for effective customer engagement and relationship management.

• Ability to work across teams in different geographies.

Why Join Anchanto?

• Build a career with a fast-growing global SaaS tech company.

• Collaborate with international teams on innovative sales and customer success initiatives.

• Competitive salary package with commission-based incentives.

• Work-life balance with flexible work hours.

• Exciting learning opportunities and career growth.

• Dynamic and supportive work environment in a beautiful city-center office.

This role offers an exciting and rewarding career path for those who excel in driving growth and maximizing customer value. Key Account Managers will have an NRR target, making them eligible for an OTE bonus, commission-based incentives for achieving upsell and cross-sell targets, and additional rewards for identifying high-potential opportunities that are closed by Country Heads or Sales.