Key Account Manager (experience with Acquiring)

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth.

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration

• Develop and maintain strategic relationships with enterprise customers to drive revenue growth and achieve targets across the assigned customer portfolio.

• Foster and maintain strong client relationships built on trust, transparency, and mutual respect.

• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts

• Conduct regular business reviews with clients to understand their evolving needs and ensure they are aligned with recent developments.

• Effectively communicate unique value propositions to customers across the assigned portfolio and skillfully address objections to drive volume growth and retention.

• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.

• Monitor key performance indicators (KPIs) and metrics to track accounts’ growth, satisfaction levels, and potential risks.

• Collaborate and liaise with cross-functional teams on behalf of the customer to ensure a seamless client experience, including but not limited to IT, compliance, settings, payments and finance teams, proactively resolve bottlenecks.

• Monitor customers’ activity on an ongoing basis and proactively address any unusual changes in customers’ activity

• Report on the KPIs completion and other tasks assigned to the KAM on a monthly basis to the line manager, according to the standard procedure

• Assists with the article preparation and updates on Confluence upon the manager’s request

• Mentor the newcomers, conduct shadow sessions and training upon finalisation of the probation period.

• Proactively gather customers’ feedback regarding the product, service, and, if viable, convert it into actionable items for the other teams (subject to line manager approval).

• Gather industry trends and insights from the customers, partners, network and share the knowledge within the team.

• Maintain high standards of professional conduct and ethics in alignment with the company’s core values and principles.

Skills & Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities

• Good understanding of Fintech

• Experience in onboarding clients for the merchant accounts

• Proactive approach

• Excellent communication and self-management skills, result-oriented

• Upper-Intermediate/ Advanced level of English proficiency

• Fluency in Ukrainian/ Russian

As a plus

• Compliance certifications, Legal background

Our Hiring Process:

• Application Screening

• Interview Stages (2-3 weeks)

• Prescreening Call with recruiter (40 min)

• Technical Interview (60 min)

• Job Offer & Background Check

Become part of a global team redefining FinTech.

We offer:

• Competitive compensation package (commensurate with your experience)

• 19 business days of flexible Paid Time Off (PTO)

• Fully remote work with flexible hours (within the CET time zone) from any location of your choice

• Values-driven culture with a friendly and supportive work environment

• Opportunity to regularly participate in conferences and community events as both a participant and contributor

• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting-edge fintech environment.

Please apply now to be part of our dynamic team and make a tangible impact on the future of payments!

Let’s build something great together!