Key Account Manager - Deputy General Manager - Education Growth Portfolio - Mumbai

About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:
The Oil and gas vertical Focused Offline payment solution team. Includes payment of oil/petrol and gas bills via POS and EDC machines. Predominantly dealing with Petrol and gas station Merchants and other Retail business ,handling end to end sales and Operations. Onboarding new merchants for offline solutions and servicing existing merchants. Maintaining good relationship with PSU Companies / Oil marketing Companies.

About the role:
We are seeking a dynamic Key Account Manager (KAM) – Education Vertical to drive new merchant acquisition (hunting) and manage high-value education accounts. This role combines strategic sales, hunting, and account management, with a focus on acquiring leading educational institutions (schools, colleges, edtech platforms, coaching institutes, universities) and maximizing their adoption of Paytm’s payment solutions.

The KAM will be responsible for:
● Hunting & Sales: Building a strong pipeline and acquiring new enterprise education accounts.
● Account Management: Growing relationships with key education merchants, driving adoption of Paytm solutions, ensuring satisfaction, and unlocking revenue opportunities.
● Cross-sell & Upsell: Driving penetration of multiple Paytm payment products across acquired education accounts.

Expectations/ Requirements:
● Proactively identify, prospect, and acquire new enterprise accounts in the Education vertical (schools, colleges, edtech, universities, coaching institutes).
● Build and manage a portfolio of strategic education merchants for payment gateway solutions.
● Drive the end-to-end sales cycle including lead generation, pitching, solution mapping, negotiations, and closure.
● Build strong stakeholder relationships across acquired accounts.
● Collaborate with product, operations, and technology teams to deliver customized solutions for education clients.
● Monitor transaction volumes, analyze growth patterns, and identify new opportunities.
● Drive upsells and cross-sell of Paytm payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
● Ensure client satisfaction through timely issue resolution and proactive engagement.
● Deliver on new merchant acquisition, revenue growth, and retention KPIs.
● Track competition and provide market insights to sharpen Paytm’s Education GTM strategy.

Qualifications & Skills:
● Bachelor’s/master’s degree in Business, Finance, or related field.
● 5+ years of experience in Enterprise Sales / Hunting / Key Account Management, preferably in Payments, Fintech, BFSI, or Education technology.
● Proven track record of acquiring and managing enterprise accounts, with strong revenue delivery.
● Excellent communication, negotiation, and presentation skills for CFO-level engagement.
● Strong business development mindset with data-driven decision-making ability.
● Problem-solving and consultative selling approach.

Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation.
● Strong sales & hunting acumen with relationship management skills.
● Ability to take internal and external stakeholders along.
● Understanding of Education ecosystem, technology, and user experience.
● Growth mindset and willingness to experiment & continuously improve.

Location: Mumbai

Why join us:
We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!