Key Account Implementation Manager (North America)

Compensation package: £40,000 basic (£56,000 OTE)

Office location: Old Trafford, Manchester, M16 0PQ

Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm

Reports to: Client Services Manager

We are seeking a dynamic and results-orientated Key Account Implementation Manager to join our team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients brand and offering tailored, strategic guidance.

Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience. The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients.

Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.

Strategic objectives and responsibilities:

• Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.

• Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.

• Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.

• Using data-drive insights to manage multiple projects simultaneously, from concept to delivery.

• Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.

• Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.

• Approaching your KPI’s with a sense of ownership, embodying a relentless commitment to delivering exceptional results.

• Maintaining thorough records of client interactions, project progress, and feedback.

• Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.

Measures of success:

• Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients

• Unrivalled attention to detail, creativity and initiative

• Ability to spot opportunity to increase revenue and mitigate within account base

• Highly organised with the ability to manage multiple ongoing projects simultaneously

• Excellent communication skills, both written and verbal

What you’ll get in return:

• Free PureGym membership after 3-months served

• Cycle to work scheme

• 23 days annual leave plus bank holidays, increasing with length of service

• Additional half day off for birthday

• Enhanced maternity, paternity and adoption leave

• Two volunteer days per year for a charity of your choice

• Smart pension scheme

• Life insurance and critical illness cover

• All expenses paid company events in sought after venues

• Free fruit & breakfast

• Company sports teams

• On-site barber and beautician

• Car valet service

• Career development directly linked to your performance

• Fundraising initiatives for our registered charity – the PHMG Foundation

• Dedicated Employee Assistance Programme

About PHMG:

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?

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