JW Marriott Crete Resort & Spa-Chief Steward

JW Marriott Crete Resort & Spa,

in Chania, Crete

is looking for an enthusiastic

Chief Steward

The JW Marriott Crete Resort & Spa emerges from the balanced synthesis of Crete’s unique, pre-existing natural elements, and JW Marriott’s curated approach to elegant, quiet luxury, purposed to nourish the guest’s mind, body and spirit and to guide them to find mindfulness through a relaxing and revitalizing experience. Nestled in Chania, Greece, the resort stands out for its concept of offering everything a guest needs, in order for them to focus on themselves and reconnect to their whole self, their loved ones, and the beauty around them.

Love what you do even more:

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

Role Functions

• Oversee the entire stewarding department, ensuring all kitchens, service areas, and back-of-house spaces are maintained at the highest standards of cleanliness and operational readiness.
• Supervise dishwashing, pot washing, and equipment cleaning activities, allocating duties and scheduling staff to support smooth F&B operations.
• Implement and enforce strict hygiene, sanitation, and health and safety procedures in compliance with local regulations, HACCP guidelines, and hotel standards.
• Conduct regular inspections of kitchens and stewarding areas, identifying hazards or non-compliance issues and taking corrective action promptly.
• Manage inventory and control of stewarding supplies including chemicals, cleaning tools, crockery, cutlery, glassware, and equipment.
• Coordinate preventive maintenance and repair needs for stewarding equipment, working closely with engineering to minimize downtime.
• Train and coach stewarding staff on cleaning techniques, equipment handling, chemical usage, waste management, and safety protocols such as PPE and emergency procedures.
• Ensure proper waste segregation, recycling initiatives, and environmentally responsible practices are consistently followed.
• Work closely with the Executive Chef, F&B leadership, and banquet operations to plan for major events, deep cleaning schedules, and operational requirements.
• Develop and maintain standard operating procedures for stewarding tasks, safety practices, and hygiene standards.
• Monitor chemical consumption, ensuring correct dilution, safe storage, and compliance with MSDS guidelines.
• Prepare departmental reports including breakage, chemical usage, staffing, and compliance reviews for senior management.
• Support budget control through efficient manpower planning, responsible use of chemicals, and minimizing breakage or equipment loss.

Requirements:
• Proven experience in stewarding operations within a luxury hotel or high-volume hospitality environment, with at least 3–5 years in a supervisory or chief steward role.
• Strong knowledge of HACCP, food safety regulations, occupational health and safety requirements, and sanitation best practices.
• Demonstrated leadership skills with the ability to train, motivate, and discipline a diverse team.
• Solid understanding of kitchen workflows, banquet operations, and back-of-house logistics.
• Ability to manage inventory and oversee the handling of chemicals, cleaning tools, and foodservice equipment.
• Strong organizational skills with the ability to prioritize tasks, manage high-pressure situations, and respond quickly to operational needs.
• Good communication skills, both verbal and written, with the ability to collaborate effectively with culinary, F&B, and engineering teams.

Benefits:
• Career development opportunities
• Excellent working environment
• Be part of Marriott & SWOT Hospitality family
• Employee Wellbeing activities