Junior Tech Support Analyst - Wrexham

Confidential

Wrexham, Wales, United Kingdom permanent

Posted: March 16, 2026

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Quick Summary

Join our team as a Junior Tech Support Analyst in Wrexham and gain hands-on experience with our technology team, working on a range of technical support, system operations, and software tools.

Required Skills

Customer Service Communication Problem Solving Analytical Skills Technical Support IT Infrastructure System Configuration Ticketing Systems Process Improvement Collaboration

Job Description

Junior Tech Support Analyst

Location - Wrexham, Wales

Permanent

Shift Pattern: 9am - 5pm

The Impact You Will Have in This Role:

We’re looking for an enthusiastic and motivated Junior Tech Support Analyst to join our growing technology team. This role is designed for individuals at the start of their career who want hands‑on experience across technical support, system operations, software tools, and technology delivery within a fast‑paced environment.

You’ll work closely with experienced technical teams, gaining exposure to a range of IT functions while developing your technical capability, problem‑solving skills, and understanding of real-world technology operations.

You will serve as the first point of contact for all clients, providing dedicated support and acting as the first level of escalation for production and integration / system configuration queries. Your role will involve cross-functional collaboration with Product, Integration, Support, Technology, Legal, and Compliance teams to ensure timely and effective resolution of client issues.

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