Junior System Administrator (Client-site)

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Role Description

We are looking for a highly skilled System Administrator with proven experience in the banking or fintech sector to join our dynamic and fast-paced development team.

Key Responsibilities

• Maintain infrastructure uptime, performance, and security at agreed service levels for non-critical infrastructure components and facilities under his coverage. Critical infrastructure may be included under administrator, as necessary, under the guidance of seniors in the team.
• Receives calls for support and reviews problems and performs resolution tasks based on existing playbooks. Escalates to seniors more complex issues for proper review and resolution.
• Monitors 24/7 infrastructure components that are not being monitored by OD. Performs corrective actions based on existing playbooks.
• Sends monitoring report to concerned teams via Teams GC or email based on the frequency defined for specific systems to be monitored.
• Performs regular housekeeping on non-critical infrastructure components, e.g. cleanup of unnecessary components, system-level backup, vendor preventive maintenance, decommissioning, etc., as applicable.
• Apply configuration requirements and parameters of systems under his coverage as required.
• Configures the set-up of systems to conform to the high availability standards of the bank.
• Applies the security set-up of systems to conform to bank security standards. Regularly patches and closes all vulnerability gaps. Raise to seniors any required and critical patches that need to be applied.
• Performs system changes in non-production environment and non-critical systems, under the guidance of a senior administrator.
• Performs root cause analysis for issues assigned to him. Looks into previous historical occurrences and derives similar root causes and performs problem resolution tasks with existing playbooks. Engage with seniors if difficulties encountered in finding the root cause and problem resolution.
• Performs capacity management, for both hardware and software resources, by collecting historical statistics and forecasting future growth. Sets the necessary thresholds to alert if resources additions need to be made. Triggers the necessary implementation of resource allocations based on agreed thresholds hits.
• Provides information required in compliance and audit concerns.
• Communicates and coordinates with infrastructure vendors regarding product updates, fixes, and support requirements.
• Documents the inventory list, TRP, configuration parameters, playbooks, and other assigned required documents, and keeps such documentation updated and secure.
• Performs other functions or areas of responsibility that may be assigned by the immediate head.

Requirements:
• Operating Systems Management (Windows/Linux server administration)
• Infrastructure Monitoring & Troubleshooting using standard tools and playbooks
• System Configuration & Maintenance including patching, backups, and decommissioning
• Basic Networking Knowledge (DNS, IP, firewall, load balancing)
• Security Management (system hardening, patching, vulnerability mitigation)
• Capacity Planning & Performance Tuning
• Documentation & Reporting (inventory, system configs, compliance records)
• Analytical & Problem-Solving Skills (root cause analysis, incident handling)
• Effective Communication (with teams, vendors, and leadership)
• Team Collaboration (especially with senior admins and cross-functional teams)
• Accountability & Dependability (for 24/7 monitoring and system uptime)
• Attention to Detail (especially for configurations and documentation)
• Time & Task Management (managing alerts, scheduled tasks, and escalations)
• Compliance Awareness (understanding of audit and regulatory requirements)
• Follow-through on SOPs and Playbooks